Privacy Policy & Data Protection

CoreIT Communication Solutions
Last Updated: September 25, 2025
Effective Date: September 25, 2025

1. Introduction

The CoreIT Communication Solutions website is owned by CoreIT Communication Solutions, which serves as the data controller of your personal information. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable laws in Palestine and Israel, as well as international data protection regulations.

This policy determines how we collect, use, and protect personal information obtained from you through our website and professional services. Please read this policy carefully before using our services.

2. Personal Information We Collect

2.1 Website Information

When you visit the CoreIT Communication Solutions website, we automatically collect certain information about your device including web browser information, IP address, time zone, and some cookies installed on your device. We also collect information about the pages you visit and how you interact with the website.

2.2 Voluntarily Provided Information

We may collect personal information you provide to us voluntarily including full name, contact information such as email and phone, company or organization address, type of services requested, and project information and technical requirements.

2.3 Security and Surveillance Data

As a company specializing in security and surveillance systems, we may handle special types of data including video and surveillance data from installed systems, access control information, security sensor data, and system logs and security events.

Important Note: The client owns all surveillance data recorded by installed systems. We may access this data only for maintenance and technical support purposes with client consent.

3. How We Use Your Information

3.1 Legitimate Purposes

We use your personal information to provide our professional services and develop price quotes and technical proposals, install and maintain security and communication systems, provide 24/7 technical support, communicate with you regarding your projects and services, and ensure compliance with legal and regulatory requirements.

3.2 Technical Processing

We use technical information to improve our website performance and analyze website usage to develop our services, ensure website security and protection from abuse, and customize content and services according to your needs.

4. Information Sharing

4.1 Technology Partners

We may share limited information with our certified technology partners such as BOSCH, Hikvision, Avigilon, and Ubiquiti only for purposes of providing technical services, support, and warranties. All our partners are committed to strict data protection standards.

4.2 Service Providers

We may share your information with trusted service providers who help us operate our website and provide our services, provided they are committed to protecting your privacy.

4.3 Legal Requirements

We may disclose your information if legally required or to comply with legal process or to protect our rights or your safety or the safety of others.

5. Information Protection

5.1 Security Measures

We protect your information through secure and protected servers in a controlled environment, encryption for sensitive data transmission, strict access controls for authorized personnel only, continuous monitoring of systems and networks, and regular employee training on data security.

5.2 Data Retention

We retain your personal information only for the time necessary to provide our services and comply with legal requirements. Surveillance and security data is retained according to client policies and local regulatory requirements.

6. Your Data Rights

6.1 Access and Correction Rights

You have the right to access your personal information that we maintain and request correction of any inaccurate or incomplete information, and update contact information and preferences at any time.

6.2 Erasure and Restriction Rights

You have the right to request erasure of your personal information under certain circumstances, request restriction of processing your information in specific cases, and object to processing your information for marketing purposes.

6.3 Data Portability

You have the right to obtain a copy of your personal information in a structured, machine-readable format and request transfer of your information to another service provider under certain circumstances.

7. Cookies

7.1 Cookie Usage

We use necessary cookies for proper website operation, analytics cookies to understand how the website is used, and customization cookies to improve user experience.

7.2 Cookie Management

You can control cookie settings through your browser. Blocking some cookies may affect certain website functions.

8. Regional Compliance

8.1 Local Laws

We are committed to compliance with data protection laws in Palestine and Israel, as well as international laws such as the European General Data Protection Regulation (GDPR) when dealing with European clients.

8.2 Cross-Border Data Transfer

Your information may be transferred outside the Middle East region for technical support from our international technology partners, with assurance of protection according to international security standards.

9. Links to Other Websites

Our website may contain links to other websites that we do not own or control. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date.

11. Contact Us

11.1 Privacy Inquiries

If you have questions about this policy or how we handle your personal information:

Email: privacy@coreit-solutions.com
Phone: [Phone Number]
Address: [Company Address]

11.2 Exercising Your Rights

To exercise any of your data rights or to file a complaint:

Email: privacy@coreit-solutions.com
Phone: [Phone Number]

We will respond to all requests within 30 business days of receipt.

By using our website or services, you agree to our practices described in this Privacy Policy.